If you or the recipient wish to return a Gallet product, please follow these simple steps:

Contact the Gallet Contact Center at +358 45 4914595 or email us at [email protected] to request a return.

Follow the return instructions provided by Gallet included in the package.

Our Gallet Contact Center will provide you with a pre-paid return label and arrange a collection.

Prepare the package according to the instructions and ship with the return label.

You'll receive a confirmation by email once we've received the returned product.

Please note that in order to receive a full refund, the product must be returned in the condition in which it was received, complete with all accessories and with all labels and security tags still attached.​

If you’re not satisfied with your purchase, we’ve got you covered. Return your product(s) at no cost within 30 days of the delivery date.

Upon receiving a return, Gallet will verify that the returned products meet the conditions outlined in the return policy. A strict quality control process will be undertaken to ensure this. If the returned products meet the quality control standard, Gallet will proceed with the applicable refund. Please note that this process may take up to 14 days. If the returned products do not meet the quality control standard, Gallet may refuse the return, or offer a partial refund. In the case that a return is refused, the Gallet products will be sent back to the customer or the gift recipient, as applicable.

If you wish to exchange one item for another, you must first return the original item and then place a new order. You will receive a refund for the original item in accordance with our standard return policy.

All Gallet returns are fully insured.

Only Gallet products that have been purchased via the website or through the Gallet Contact Center may be returned to Gallet through this process.

Gallet products that have been altered in any way or customized cannot be returned to Gallet for a refund.

For full details on shipping, please refer to the General Conditions of Sale.