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General Conditions of Sale

Terms & Conditions of Sale

1. APPLICABILITY


These general conditions of sale and any specified terms herein (the “Conditions of Sale”) shall apply to all sales of Gallet branded watches, bracelets, any other product of Gallet brand, and any service provided herein by Gallet (as defined below) (together the “Gallet Products”) that you (the “Customer”, also referred to as ‘you’ or ‘your’) order from Gallet via the Gallet Channels (each as defined below).


“Gallet” (also referred to as ‘us’, ‘our’ or ‘we’) means House of Brands Canada Inc. with offices at 250 Bloor St. East, Suite 101, Toronto, ON M4W 1E6, Canada.

“Gallet Channels” means Gallet's website under the URL (the “Website”), Gallet Contact Center which can be contacted by phone +1 647 371 1013 and email [email protected] (the “Gallet Contact Center”), and any Gallet associated digital or mobile platforms.


These Conditions of Sale apply solely to sales made online through Gallet Channels by individuals who have a shipping address in Canada. These Conditions of Sale do not apply to sales conducted through any Breitling-operated boutiques featuring Gallet-branded displays and/or through authorized retailers.


When you place an order by checking the “I have read and I accept the Conditions of Sale” box and clicking on “CONFIRM MY ORDER AND PAY”, or equivalent, at the payment section of the Gallet Channels you indicate your acceptance of these Conditions of Sale. Furthermore by taking such actions you also agree to our (“Website Terms of Use”) and confirm that you have read and accept our “Privacy Policy”. When using the Gallet Channels, you will also be considered, by virtue of such use, to have agreed to be bound by these Conditions of Sale, by our Website Terms of Use and accept that our use of your personal information will be governed by our Privacy Policy.


If you refuse to accept these Conditions of Sale, you will not be able to order any Gallet Products from the Gallet Channels.


From time to time, Gallet may modify these Conditions of Sale in its sole discretion. Please check the Gallet Channels on a regular basis to be informed of any changes. If you do not agree to the changes to the Conditions of Sale, you should contact the Gallet Contact Center to stop your interaction with us and refrain from making any orders of Gallet Products through the Gallet Channels.


IMPORTANT NOTICE: Please note that these Conditions of Sale contain important provisions that may limit or vary your rights and remedies under applicable law, namely; Gallet reserves the right to modify these Conditions of Sale as described below in this clause 1; Gallet reserves the right to modify the Gallet Products available for sale under clause 2.2; in the event that a Gallet Product is not available for any reason you have the choice to wait until the Gallet Product is available or to cancel your order and receive a full refund as described in clause 2.7; if your Gallet Product is delivered to you with a defect you will be entitled to certain remedies as described in clause 9; subject to applicable consumer law, Gallet limits its liability to you to the price paid for the Gallet Product and excludes its liability for indirect, special and consequential damages as described in clause 13. Other similarly important terms are highlighted in these Conditions of Sale.


2. ORDERING GALLET PRODUCTS



2.1. ELIGIBILITY TO PURCHASE GALLET PRODUCTS


To be eligible to purchase Gallet Products through the Gallet Channels, you must (a) be at least eighteen (18) years old and have legal capacity to enter into contracts, if you are a natural person; or (b) have the legal power, capacity and authority to enter into these Conditions of Sale, if you are a company; and (c) have a shipping address in the Country. In some cases, you may be able to provide an international billing address (outside of the Country), except for sanctioned regions. If this option is available, it will be shown to you at checkout.


If you are under the legal age of adulthood or otherwise cannot lawfully enter into a contract, only your parent, representative or guardian can place an order on your behalf and thus agree to these Conditions of Sale. Any orders made contrary to this provision will be null and void. By placing an order through the Gallet Channels, you confirm that you are purchasing the Gallet Products in good faith and will not purchase, deliver, sell or otherwise distribute Gallet Products for any commercial purpose or commercial benefit. Gallet may refuse the order if it believes, in its sole discretion, that an order would contravene this statement or that you are involved in fraudulent or grey market activities. Gallet Products may be purchased for yourself or for the benefit of another individual to whom you are making a gift.



2.2. GALLET PRODUCT AVAILABILITY


Gallet reserves the right to modify the selection of Gallet Products available through the Gallet Channels and may limit the quantity of Gallet Products that a Customer can order. All orders placed through the Gallet Channels are subject to availability and acceptance by Gallet. You will find information regarding Gallet Products that are currently available for sale on the dedicated “product” pages of the Website or through our Gallet Contact Center.



2.3. CREATING AN ACCOUNT/GUEST CHECKOUT


In order to place an order through the Gallet Channels you must register and create a personal account. You will be required to provide valid and accurate personal information, such as your full legal name, phone number, email address, and to confirm that you have reached the legal age of adulthood.


You can also place an order as a guest without creating an account (using the option ‘Guest Checkout’). You can decide to create your Gallet account later, upon receiving your order confirmation. Such guest account however will not include transactions made prior to the creation of the account.


Once you have completed the registration of your account you will receive an email with a one-time password in order to create a permanent account login and a new password. The personal information you submitted in registering for your online account will be provided to you in a subsequent email. You are responsible for ensuring that your account credentials, including your password are kept secret and secure. Gallet will not be held responsible or liable for the misappropriation or any misuse of your account resulting from a third party's access to and use of your password and account login.


Our Privacy Policy describes how we use your personal information. If you select the ‘Guest Checkout’ option on the Gallet Channels, no online account will be created, and we will only use your personal information for the purpose of processing your order.


Any change to the conditions or information required to place an order or to open an account will be posted through the Gallet Channels.


You are responsible to inform us of any change in your personal information. Please login to your account and update such information directly on the Website or inform the Gallet Contact Center. Should Gallet reasonably suspect that a third party has breached a Customer's account or has misused a Customer account credentials, Gallet will immediately cancel and terminate such account and contact you by other means, for example via email or telephone.



2.4. PROCESSING YOUR ORDERS


When selecting a Gallet Product through the Gallet Channels, click on the “add to bag” button to place this product in your shopping bag. You may continue shopping for other Gallet Products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “checkout” by clicking on this button. You may also remove one or several Gallet Products you have selected by selecting “X” next to the chosen product in the shopping bag.


Please carefully review your order on the “Review Order” section of the checkout and click on “CONTINUE TO PAYMENT” (or equivalent). Once your payment details are entered, you can finalize the order by checking the “I have read and I accept the Conditions of Sale” box and clicking “CONFIRM MY ORDER AND PAY” (or equivalent), thus acknowledging that you have read and accepted the Conditions of Sale and also by taking such actions you agree to our Website Terms of Use and confirm that you have read and accept our Privacy Policy.


If you prefer to place an order by telephone through the Gallet Contact Center, the Gallet Contact Center will assist you to complete the order process on your behalf. Any inquiries and questions may also be directed via email or telephone to the Gallet Contact Center. Written questions and queries may be directed to the Gallet Contact Center at the address for Gallet at clause 1.


You may be invited to provide additional personal information when placing an order through the Gallet Channels, such as shipping and/or billing address and payment details. You confirm that all personal information given to Gallet is true and accurate. Gallet or its third-party providers may collect additional information at this time for security and anti-fraud purposes.


You are responsible for providing a complete and accurate delivery address when placing an order through the Gallet Channels. Gallet will not be liable for any delays, loss or mis-delivery resulting from any incorrect or incomplete address you provided.


Breitling boutiques or any other points of sale are not authorized to modify or cancel orders placed through the Gallet Channels. Orders may not be modified once submitted, including any changes to the delivery address. Any reshipment following a failed delivery will be made solely to the original delivery address provided at the time of purchase.


Notwithstanding anything to the contrary herein, Gallet reserves the right to refuse, cancel and terminate orders at any moment for a breach of these Conditions of Sale, including payment. Gallet may also refuse, cancel or suspend an order if there is an ongoing dispute with you concerning the payment of a previous order or where we reasonably suspect that you have participated in fraudulent activities. In the event that Gallet exercises its rights to cancel or terminate an order under this clause 2.4 Gallet will credit back on your payment method any amounts paid by you to date in respect of such cancelled or terminated order. You will not be entitled to any other compensation or remedy in respect of such cancellation or termination by Gallet.



2.5. ORDER VERIFICATION


You are responsible to verify and confirm all details on the payment page before placing your order through the Gallet Channels and authorizing payment. When placing an order through the Gallet Contact Center, we will ask you to confirm the details orally and then we will provide you with a secure payment link for you to authorize payment.



2.6. ORDER ACKNOWLEDGMENT


Once you have placed your order through the Gallet Channels, Gallet will send you an order acknowledgement by email acknowledging the details of your order. This order acknowledgment contains an order number assigned by Gallet that you can use for future inquiries regarding your order. You will also receive a link to these Conditions of Sale which you are invited to carefully review prior to payment. This order acknowledgement message does not constitute acceptance of your order by Gallet, nor does it create a contract between you and Gallet.



2.7. ORDER CONFIRMATION


Upon shipment of your order, Gallet will send you by email a written order confirmation (“order confirmation”) to confirm that your order has been accepted and take payment from your payment method. The order confirmation constitutes the acceptance of your order by Gallet and indicates the existence of a binding sales contract. The invoice of your purchase will be attached to this notice in a pdf format.


In the event your ordered Gallet Product is not available you may choose to wait until it is available or to cancel your order. If you choose to wait, we will continue to hold the payment authorization and inform you when the Gallet Product is available. Alternatively, if you cancel your order, your payment authorization will be cancelled and any amount taken from your payment method will be promptly refunded to you on this payment method.


In any event if your order is not confirmed your payment authorization will be cancelled and any amount taken from your payment method will be promptly refunded to you on this payment method.



2.8. PRE-ORDER


For specific Gallet Products where stipulated on our Website’s product pages, Gallet offers the possibility of pre-ordering a specific Gallet Product that is not currently available (“Pre-Order” or “Pre-Ordering”). Pre-ordering a Gallet Product means that you are reserving and paying a deposit for a Gallet Product that will be available on a future date. By Pre-Ordering you will receive priority access to the Gallet Product model when and if it becomes available. Pre-Orders are subject to the following:


  1. Limited editions of models of Gallet Products that can be ordered under Pre-Order are only available in limited quantities and for a limited time. You acknowledge that Gallet may not be able to fulfil your Pre-Order due to limited quantities and the limit in time.

  2. At the time of the Pre-Order, you must make a deposit payment of a proportion of the retail sales price when placing the Pre-Order. The exact amount of the Pre-Order deposit payment will be confirmed at the time of the Pre-Order.

  3. When and if the Gallet Product becomes available for shipping, we will inform you by email. The email will include a secure payment link.

  4. You will have seven (7) days from receiving our email to confirm your order, by paying the balance of the purchase price, taxes and shipping costs, as the case may be, through your selected payment method.

  5. If you do not pay the balance of the purchase price, taxes and shipping costs within the seven (7) days period specified above, Gallet reserves the right to cancel your Pre-Order without further notice. In such case, Gallet will credit back on your payment method the deposit payment made at the time of the pre-order.

  6. The Gallet Product will only be shipped after the full payment for it is received.

  7. If the Gallet Product you have pre-ordered is not available, Gallet will inform you by email, and will promptly credit back the deposit payment made at the time of Pre-Order to your payment method. You will not be entitled to any compensation or remedy in case of cancellation by Gallet of your Pre-Order, whatever the reason.

  8. Please do not hesitate to contact Gallet Contact Center for an update as to the status of your Pre-Order and be sure to check your email inbox and junk mail as we send out update notices.

  9. You will have the possibility to cancel your Pre-Order at any time prior to Gallet sending you a notice that your Pre-Order is ready to ship via the cancellation link provided through the Gallet Channels including through an email to the Gallet Contact Center. Gallet will in such case promptly credit back to your payment method the deposit payment made at the time of Pre-Order. After your Pre-Order is shipped, any returns will be subject to Gallet's return policy as described in below in clause 7.


3. PAYMENT



3.1 INFORMATION ABOUT PRICES, TAX AND DELIVERY COSTS


All prices displayed on the product pages of the Gallet Channels are in Canadian Dollars and exclude the applicable sales taxes, shipping costs and other costs for additional services unless otherwise stated.


The price of the Gallet Product, actual delivery costs and applicable taxes will be indicated on the payment page before you are invited to confirm and place your order and will be quoted by the Gallet Contact Center in the case of a telephone order.


Gallet reserves the right to change or adapt prices and shipping costs at any time without notice prior to order confirmation. If the price of a Gallet Product and shipping costs displayed or quoted through the Gallet Channels changes prior to the order confirmation Gallet will inform you prior to the order being concluded (to take instruction from you as to whether you still wish to proceed with the order).


Please note that any price adjustment or change in shipping costs do not affect those orders, which have already been confirmed by Gallet in a corresponding order confirmation. Please note that changes to applicable law related to sales taxes may occur between the date your order is placed and shipment. We will contact you and ask that you reconfirm your purchase if the resulting change is an increase in the sales tax you are charged.


The price of the Gallet Product, the amount of sales taxes and delivery charges displayed on the Gallet Channels or quoted by the Gallet Contact Center will be confirmed on your order confirmation email and on your invoice. Please note that Gallet will only send order confirmation messages and the invoice to the person who placed the order, and not the gift recipient.



3.2. PAYMENT METHODS


Payment has to be made before order confirmation and the shipment of the Gallet Products, through an approved payment method. The currently supported payment methods include Visa, Mastercard, AMERICAN EXPRESS, JCB, Diners Club, Discover and PAYPAL. At the check-out additional payment methods may be available and certain payment methods may be unavailable. In any event the available supported payments methods are shown to you at the check-out page and are subject to the conditions specified by each payment method provider.


For all orders you will need to enter your payment details via a secure payment link. Your payment method information will be processed by your applicable third-party payment method provider. Please note that Gallet does not have access to your payment details.


All payment methods are subject to verification, validation checks and authorization by the payment method provider. If the payment method provider refuses to authorize payment to Gallet, you will need to contact your payment method provider directly to resolve the issue. If your payment provider refuses to authorize your payment to Gallet, then Gallet will not process your order. Gallet will not be liable for delay or non-delivery of your order in such circumstances.


You also expressly authorize Gallet to perform a payment method check to transmit or to obtain information (including any updated information) about you to or from third parties for the purpose of processing your payment method transaction, including but not limited to your payment method number, to authenticate your identity, to validate your payment method, to obtain an initial payment method authorization and to authorize individual purchase transactions.


Please note that when you place your order and select your payment method the full amount of your purchase is authorised on your payment method until shipment of your order. Upon shipment you will be charged the purchase price on your payment method. For some payment methods the full amount of the payment may be taken at the moment you place your order. Any such pre-payment will not affect your legal rights under these Conditions of Sale including your right to a refund.


In the event that your ordered Gallet Product is not available, or your order is not confirmed, then the provisions of clause 2.7 shall be applicable.



3.3. TECHNICAL SECURITY


Gallet takes precautions, such as administrative, technical, and physical measures to protect your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Gallet uses Secure Sockets Layer (SSL) encryption. Note however that transmitting information over the internet is not completely secure. Although Gallet will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the absolute security of the data you transmit via the Gallet Channels. Read our Privacy Policy to learn more about how we use and protect your personal information.



3.4 FINANCING THROUGH A THIRD-PARTY FINANCING COMPANY INDEPENDENT OF GALLET


At the checkout you will be informed of any third-party financing options that are available pursuant to which Customers may apply for finance to purchase a Gallet Product through deferred payments or in instalments. The financing service is offered by third-party companies available in the Country, which are independent of Gallet. The third-party financing company determines whether or not a Customer qualifies for the third-party financing service. Hence, Gallet does not know and has no access to information that a Customer may share with the third-party company in exploring a financing option. Gallet is not responsible for any third-party services that a Customer may choose to employ in connection with their Gallet Product purchase. This third-party finance service is subject to the third-party finance company’s terms and conditions.


By choosing the third-party financing option on the payment page, Customers will be redirected to the website of the financing company available in the Country. Customers interested in exploring financing options for Gallet Product purchases may visit the website of the third-party financing company to learn about the third-party company’s credit requirements and the specific terms that apply to Customers.


4. OPTIONAL SERVICES



Gallet may offer Customers certain optional services for enhancing their Gallet Product such as:


  • Delivery of a Gallet box with gift wrap: your Gallet Product will be delivered to you in an attractive wrapped Gallet box.

  • Adjustment of the bracelet is available on certain watch models. When this option is available, indicate the size of your wrist in millimeters through the Gallet Channels.

  • Exchange of your watch leather strap: depending on the selected watch model, different sizes of leather straps are available upon request through the Gallet Channels.

  • Personalize your offer with a gift note: you may add a note that will be printed by Gallet on a gift card and included in your order shipment.


The applicable services that are available will be shown on the Gallet Channels and may be selected by the Customer during the checkout process. It will also be specified at the checkout whether the service is payable or complementary (provided free of charge). Note that customized or engraved Gallet Products cannot be returned to Gallet for a refund, unless the Gallet Product fails to meet an applicable consumer guarantee under Canadian consumer law.


5. PROMOTIONS AND PROGRAMS



5.1 GIFT WITH PURCHASE


At Gallet’s sole discretion, we may run promotions and offer eligible Customers a free gift (“Gift”) with the purchase of a Gallet watch or another qualifying Gallet Product (each a “Qualifying Product”).


To be eligible for a Gift, a Customer must:

(a) If the promotion details specify, create a personal Gallet account or log into your existing Gallet account;

(b) Order a Qualifying Product through the Gallet Channels; and

(c) Ensure that your Gallet order complies with the specified promotion requirements, which may include ordering within a specific time frame and from a particular location, as and if stated in the promotion details.


Any additional relevant information, including specific limitations and restrictions, will be displayed in the promotion details, if applicable. In certain promotions, Customers may have the chance to choose their preferred Gift. When this option is available, Customers will be prompted to select their Gift and confirm their choice. If this option is not available, Gallet will automatically include the available Gift in the Customer’s shopping bag.


Items in the same order, including the Qualifying Product and the Gift, might be shipped separately and have different delivery dates. If the Customer returns the Qualifying Product, the Customer must also return the Gift received in accordance with the return rules set forth under these Conditions of Sale. If the Customer does not return the Gift in compliance with the rules, to the extent permitted by law, Gallet can charge the full retail price for the Gift and deduct this amount from any refund owed to the Customer. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order and shipment due to unauthorized, altered, or ineligible use of the promotion, or due to the violation of other provision under these Conditions of Sale.



5.2 LIMITATIONS AND RESTRICTIONS


Gifts shall not apply to:


(a) Purchases made on third-party websites or channels, any Gallet website or channel in a country not included in the promotion, or at physical Breitling retail stores, including through authorized retailers; and


(b) Pre-orders or subscription buyouts placed or shipped during the promotion period. Gifts are non-exchangeable and cannot be redeemed for cash, credit, or cash equivalent, nor can they be combined with other promotions. Please be aware that only one Gift will be applied per order. Each Gift is provided at the discretion of Gallet and may be revoked or changed by us at any time. Gifts are also subject to specific restrictions, including their validity period, eligible locations, and availability.


6. SHIPPING AND DELIVERY



6.1 DELIVERY TIMES


Gallet shall arrange delivery of your Gallet Product through its selected logistics provider (the “Logistics Provider”). Gallet will use its best efforts to process your order as soon as possible. Standard delivery time is two (2) to three (3) working days from transmission by Gallet of the order confirmation, however these times are purely indicative and are not binding on Gallet. These indicative delivery times do not apply to optional services or promotions described in clauses 4 and 5 above.


You, as the Customer, must provide to Gallet a delivery address in the Country. You are invited to indicate during the checkout process your preferred time slot of delivery (taking into account the above indicative delivery times).


Please note that Gallet Products cannot be delivered everywhere. All orders made through the Gallet Channels are limited to delivery in the Country. Additionally, we are unable to deliver to hotels and hostels, post office box addresses, and to certain military locations, or to any unsecure location where a person cannot sign for the Gallet Product.


Once your order has been shipped, you can track the transportation of your purchase by visiting the “My Orders” page on our Website. Orders may be subject to delivery charges which if applicable we will notify you of the charges at check-out. Special deliveries may be subject to additional delivery charges.



6.2 COLLECT OPTION


Depending on availability (if any), you may also choose a Gallet Boutique or another store as indicated by Gallet within the Country as delivery address (the “Collection Point”) where you can collect the purchased Gallet Product (the “Collect Option”). If you choose the Collect Option, the responsibility for the Gallet Products passes to the Customer when the Customer collects the Gallet Products ordered at the Collection Point.


The Customer will be notified via email once the Gallet Products ordered has arrived and can be collected at the Collection Point. In case the Collect Option has been chosen, the Customer can collect the Gallet Products ordered at the Collection Point within a period of fourteen (14) days from notification. If the Customer does not collect the Gallet Products within this period, the order of the Gallet Products is automatically deemed to be cancelled by the Customer. Accordingly, any relevant sales contract is deemed null and void. As a consequence, Gallet no longer has any obligation to sell the respective Gallet Products to the Customer and any amounts paid by the Customer will be refunded to the Customer via their payment method. Please note that this cancellation option is in addition and not a substitute to the withdrawal right mentioned in clause 7 below.


If you choose the Collect Option, the responsibility for the Gallet Products passes to the Customer when the Customer collects the Gallet Products ordered at the Collection Point. The Customer will be notified via email once the Gallet Products ordered have arrived and are ready for collection at the Collection Point.


When collecting the Gallet Products ordered at the Collection Point, the Customer or your mandated recipient (who must show a written mandate from you and a copy of your identity document) has to sign a confirmation paper and identify itself with a valid identity card or in a suitable manner as further determined by Gallet and/or the Collection Point. Gallet and/or the Collection Point have the right to take a copy of the identity card of the Customer or the mandated recipient and store it in line with our Privacy Policy.



6.3 RECEPTION AND VERIFICATION OF THE GALLET PRODUCTS


Gallet will insure each purchased Gallet Product during the time it is in transit until it is delivered to you. The responsibility for the Gallet Product passes from Gallet to the Customer when the Logistics Provider delivers the Gallet Product to you or a designated recipient. We need an adult’s signature to confirm receipt of each Gallet Product delivered. If you have specified a recipient of the Gallet Product who is not you for delivery purposes (for example when you ordered the Gallet Product as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the sale contract by Gallet and transfer of responsibility to the recipient in the same way as if the Gallet Product had been delivered to you directly.


In certain cases, Gallet Products may be shipped with a smart label for fraud prevention and protection of goods in transit. Smart labels may record limited telemetry data (e.g., location, handling, delivery package opening time), which is automatically deactivated once the delivery package is opened and deleted after ninety (90) days. Where a return order is initiated, the smart label may be reactivated again solely to track the return shipment. You will also be informed about the use of smart labels, where applicable, via a printed notice included in the delivery package. Where a Gallet Product is shipped with a smart label, the smart label must be returned together with the Gallet Product in order for the return to be eligible for a refund. The smart label must remain affixed to the original Gallet Box and must not be removed, altered, or tampered with. Return packages received without the smart label, or where the smart label has been removed from the Gallet Box, may be deemed ineligible for a refund.


Your delivery package will contain your purchased Gallet Product with all related accessories (if any), the product manual, if applicable, certificate of official Swiss Chronometer Testing Institute and/or an e-Warranty Card, a Gallet Bag, the return instructions and the packing slip. You are required to verify the quantity and condition of the Gallet Products on delivery. Please inform our Logistics Service Provider and also our Gallet Contact Center immediately in case of any apparent breakage or visible defects or damages to the package or to the Gallet Product.


You are required to verify the quantity and condition of the Gallet Products on delivery. Please inform our Logistics Service Provider immediately in case of any apparent breakage or visible defects or damages to the package or to the Gallet Product. Please also inform our Gallet Contact Center without delay in case of any such defect or damage you notice on delivery or within thirty (30) days of delivery.


For any damage or defect in your Gallet Product that you or the gift recipient notice after the above period, you or the gift recipient, must inform a Gallet authorized service center without delay from discovery of the defect or damage. Please refer to the section of the Website entitled “My watch needs a service” to find your nearest service center.


Failure to inform Gallet in accordance with these timelines may void your right to make a claim under Gallet's international Warranty as described in clause 9. Any return of your Gallet Product must be in accordance with our Return Rules contained in clause 7.


7. RIGHT TO RETURN GALLET PRODUCTS FOR CHANGE OF MIND


You have the right for any reason to cancel the contract created by our order confirmation without giving any reason thirty (30) days from the day on which you acquire, or your nominated recipient (other than the Logistics Provider) acquires, physical possession of the Gallet Products in your order. To cancel the contract and return your Gallet Product you must follow the return rules and requirements described in clause 8 (“Return Rules”).


8. RETURNS



8.1 RETURN PROCESS


Only Gallet Products that have been purchased through the Gallet Channels and that comply with the following Return Rules may be returned to Gallet and are eligible for a refund:


1. Notify the Gallet Contact Center that you wish to return your Gallet Product and receive a refund. You will be asked to provide a picture of the returned Gallet Product and provide proof of purchase.


2. The Gallet Contact Center will verify your purchase and whether the notification of the return is being made during the thirty (30) days return period. The Gallet Contact Center will also verify the condition of the Gallet Product.


3. Only Gallet Products that are unused, undamaged, unaltered, in untarnished condition and that have not been worn may be returned. You must return the Gallet Product (including any accessories included in the price of the Gallet Product such as metal bracelets, gifts, tags, warranty cards, the Gallet Product manual, the certificate of the official Swiss Chronometer Institute (not required for the e-Warranty card), and any gift provided with purchase) in its original box and packaging. We reserve the right to refuse your return if any of these conditions are not met or the accessories included with your Gallet Product are not returned in full.


4. You should not remove the original protective film and yellow log tag before trying on the Gallet Product, as this may affect the return. If you buy a leather/rubber strap, please do not wear it or insert the watch pin into the hole of the strap until you are sure that you like it, because you cannot return it after wearing the leather/rubber strap.


5. Gallet Products that are customized or engraved, or watch straps that have been cut or adjusted to fit your wrist, are not eligible for our thirty (30) days no-questions asked return.


6. You must follow Gallet’s return instructions. You must seal the delivery package carefully with additional adhesive tape if necessary and label the package with the return label generated and sent via email by the Gallet Contact Center.


7. The Gallet Contact Center will organize a pick-up of the Gallet Product being returned from your address through Gallet’s Logistics Provider. Provided you use the return label provided by Gallet and our Logistics Provider, Gallet shall pay the cost of the return of the Gallet Product to Gallet and shall insure it during transit. Otherwise, Gallet is under no obligation to maintain insurance and the shipment of any Gallet Product will be at the sole risk and responsibility of the Customer.


8. When Gallet receives the returned Gallet Product at its return center it will confirm receipt via email to you. Gallet will perform a quality control to verify that the returned Gallet Product satisfies the conditions of the Return Rules. If the returned Gallet Products does not meet Gallet's quality control standards or the Return Rules, Gallet may refuse the return, and in such a case the Gallet Product will be sent back to you at your original shipment address.


9. Alternatively, Gallet reserves the right to deduct from any refund an amount to reflect the reduction in value of the Gallet Product resulting from damage caused by you or excessive handling by you beyond what is necessary to establish that you were provided with the correct Gallet Product and that it functions correctly. Gallet will pay the cost of shipping the Gallet Product back to you and will insure it during transit. If the returned Gallet Product satisfies the quality control and Return Rules, Gallet will proceed with the applicable refund to your original payment method. Gallet shall keep you informed by email.


10. You must keep a proof of return shipment to Gallet and Gallet accepts no liability in the event that such proof cannot be produced. Refunds are eligible only for Gallet Products returned to Gallet’s returns center.


11. Only the original purchasing Customer is entitled to receive a refund. In no event will a gift recipient be eligible to receive a refund. Gallet will use reasonable efforts to credit the refund to the Customer's payment method, no later than fourteen (14) days after receipt of the returned item by Gallet’s returns center.


9. GALLET PRODUCT WITH A DEFECT


Gallet exercises great care to ensure that each Gallet Product complies with our strict quality criteria and that it has passed all technical and aesthetic controls. Should you receive a Gallet Product which seems to be damaged, please return it to Gallet in accordance with our Return Rules stated in clause 8. Items that are damaged as a result of wear are not considered to be defective.


Subject to the warranty period specified under our international warranty in clause 10, if your Gallet Product is determined to be defective by Gallet, Gallet will propose to you the following options: (a) we repair the Gallet Product at no additional cost to you (including labour costs and spare parts), (b) subject to availability, we send you as replacement the same Gallet Product in the exact same size, or (c) we replace the Gallet Product with another Gallet Product of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference for a higher value item that you agree to purchase. If the repair of the Gallet Product would result in a manifestly disproportionate cost to Gallet or a replacement Gallet Product is unavailable, Gallet may also offer you a partial or full refund depending on the circumstances.


Gallet Products that are damaged as a result of mistreatment (having been dropped or subject to other physical mistreatment) or that have incurred unusual wear or tear are not considered to be defective and in such event, Gallet shall not be obliged to repair such Gallet Products or provide you with any other remedy.


10. INTERNATIONAL WARRANTY


Gallet Products are covered by the warranty provided under our international warranty. This is in addition to any statutory warranty provided to consumers under applicable law in the Country. The conditions of our international warranty are specified on our Website and as well on the documents accompanying the Gallet Product. Our international warranty guarantees the Gallet Product against any manufacturing defect for a period of either two (2) or five (5) years, depending on the type of watch movement, and takes effect from the date of purchase of the Gallet Product. The electronic international warranty card is activated at the time of the sale via the Gallet Channels.


11. REPAIRS BY GALLET


Subject to the warranty period and conditions specified in clause 9, any manufacturing defect is covered by our international warranty. You are invited to contact the Gallet Contact Center for any inquiries concerning repairs or refer to the section “My watch needs a service” of our Website.


12. ACCURACY OF PRICING AND PRODUCT DESCRIPTIONS


While Gallet endeavors to verify the correctness of any information it provides via the Gallet Channels and in our advertisements or catalogues, we make no warranties, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Information on the Gallet Channels, and in our advertisements or catalogues, is provided on an “as is” and “as available” basis without any representation or endorsement made, and Gallet makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted through the Gallet Channels including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement.


Gallet only confirms the price of a Gallet Product with the issuance of an order confirmation. If a Gallet Product's correct price is higher than the price shown on the Gallet Channels, Gallet will either contact you for instructions before shipping the order or cancel the order and notify you of such cancellation.


Gallet will make every effort to ensure that the Gallet Product descriptions, photographs or graphical representations displayed on the Gallet Channels or in a catalogue are as accurate as possible. Nevertheless, Gallet does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, mistake or otherwise. The Customer's sole remedy in the event of any such error is to return the Gallet Product as set forth in the Return Rules stated above.


13. LIMITATION OF LIABILITY


Subject to the provisions of consumer protection law and other applicable law that cannot be excluded, limited or modified: (A) We are only liable to you for damages you incur as a direct result of a failure on our behalf. This means that in no event shall Gallet be held liable for (i) indirect, special or consequential damages of any kind arising in connection with Gallet Products, their use, their sale or the Gallet Channels, (ii) losses not foreseeable by both parties when a contract was formed between us, and (iii) inaccurate or incomplete information provided by Gallet about a third-party service provider; (B) Without limiting the scope of these Conditions of Sale, no request whatsoever concerning delivered Gallet Products, the non-delivery of Gallet Products or any other request may exceed the amount of the purchase price of the Gallet Products which led to a claim for damages.


Notwithstanding anything else in these Conditions of Sale, certain laws and regulations, including consumer protection law, may impose consumer guarantees, imply warranties or conditions, or impose obligations upon us, which cannot be excluded, limited or modified except to a limited extent. To the extent that such laws and regulations apply, these Conditions of Sale must be read subject to these provisions and nothing in these Terms is intended to alter or restrict the operation of such provisions.


14. GENERAL PROVISIONS


In the event that certain provisions of these Conditions of Sale are declared void or partially invalid, the other clauses shall remain unaltered in their force and effect. The invalid provisions are replaced by the applicable legal provisions of Canadian law including that which is not provided for in these Conditions of Sale.


These Conditions of Sale constitute the entire agreement between you and us in relation to the order of Gallet Products, and replace and extinguish all prior agreements or undertakings of any nature made by the parties, whether oral or written, in relation to such subject matter.


The waiver by us of a breach of any provision of these Conditions of Sale will not operate and/or be interpreted as a waiver of any other or subsequent breach.


No oral representation or agreement given by any party shall alter the interpretation of the General Conditions of Sale. You confirm that, in agreeing to accept these Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale.


This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a Gallet Product as a gift, the recipient of your gift will have the benefit of our international warranty.


15. APPLICABLE LAW AND JURISDICTION


These Conditions of Sale and, therefore, the agreement entered into with the Customer are governed by and construed in accordance with the laws of Province of Ontario and the federal laws of Canada applicable in such Province, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be resolved in accordance with the Conditions of Sale. You may bring proceedings against us in the courts of the Province of Ontario (sitting in Toronto, Ontario). We may bring proceedings against you in the courts of the Province of Ontario (sitting in Toronto, Ontario) or in the courts of the province or country where you are domiciled.


Without any restriction to bring proceedings before a court, you and Gallet will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the Gallet Product, the Conditions of Sale or any breach thereof.



House of Brands Canada Inc.: September 3rd, 2026