Please find your locally enabled payment methods available at checkout.

No, all prices displayed on the product pages of Gallet Channels include the applicable VAT (sales taxes). The total price, including taxes, will be clearly indicated on the payment page before you confirm and place your order.

For US and Canada:

All prices displayed on Gallet Channels product pages exclude applicable sales taxes. The total price, including any applicable taxes, will be clearly shown on the payment page before you confirm and place your order, based on your shipping location.

Gallet takes administrative, technical, and physical precautions to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Gallet uses Secure Sockets Layer (SSL) encryption. Note, however, that transmitting information over the Internet is not completely secure.

Although Gallet will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the website. Any transmission is at your own risk, and Gallet cannot be held liable. Read our Privacy Policy to learn more about how we use and protect your information.

All credit/debit card holders are subject to verification, validation checks, and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Gallet, contact your card issuer directly to resolve the issue. Find more information about 3D Secure authentication under “What is 3D Secure?”.

If you pay by card, your bank may ask you to confirm your identity using 3D Secure authentication. How does it work? During the order process, you may be redirected to a 3D Secure authentication page where you will be asked to confirm your identity using a means of contact that you have provided to your bank. When your payment is authenticated, you’ll be sent automatically to your Gallet order-confirmation page. As soon as your order is confirmed, you’ll receive an email.

How will my bank confirm my identity? Please contact your bank to understand their 3D Secure authentication process and ensure they have your most up-to-date contact details. What should I do if I am having issues with placing the order? As an alternative to making a purchase online, you may also contact our Gallet Contact Center to place an order over the phone at +31 20 532 9844.

In some countries, payment by installments and payment by invoice are both available. You can find this payment option at checkout. For further assistance, please reach out to our Gallet Contact Center.

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can then track the delivery progress on the courier website.

All orders are delivered via courier in a non-branded shipping box. A signature is required for watch orders upon delivery.

Standard delivery typically takes 2-3 business days once your order is confirmed. Please note that for pre-orders, delivery may take up to eight (8) weeks.

Yes, shipping is complimentary for all orders.

Yes, once your order has shipped, you can track it using the carrier’s tracking number and adjust the delivery date to a more convenient time if needed.

Yes, at checkout, you will be able to choose from a selection of Breitling Boutiques available for order collection. For more details, please refer to the Click & Collect section.

Once your order has been confirmed, we are unable to modify the order, including the shipping address. Please ensure all details are correct before finalizing your purchase.

Yes, depending on the items in your order, your items may be shipped separately. If this happens, you will receive separate shipping emails with unique tracking links for each package.​​​​‌ ‍ ​‍​‍‌‍ ‌

Once we receive your return, Gallet will evaluate the product to ensure it meets our return conditions. If the item passes quality control, we will proceed with your refund, which may take up to fourteen (14) days, depending on the payment method used. The refund will be issued to the original payment method.

If the product does not meet quality standards, the return will be declined and the item will be returned to you.

We are able to accept returns purchased from Gallet.com at one of our Breitling boutiques (Zürich, Lucerne, Geneva, Bern and Zermatt). Please contact our Gallet Contact Center on +31 20 532 9844 who will be able to advise you further.

We are unable to accept returns to Gallet.com for items purchased from one of our Breitling Boutiques or authorized retailers. Please contact our Gallet Contact Center on +31 20 532 9844 who will be able to advise you further.

Yes, at checkout, you will be able to choose from a selection of Breitling Boutiques available for order collection.

To place a Click & Collect order, simply select the "boutique delivery" option during checkout and choose the Breitling Boutique where you would like to pick up your order.

When collecting your order, please bring your ID and the order confirmation email to the selected boutique.

You have fourteen (14) days from the arrival of your online order at the selected Breitling boutique to collect it. If the order is not collected within this time frame, it will be processed as a return, and a full refund will be issued.

Once the order is placed, the pickup location can't be changed. If you need to update the location, please contact our Gallet Contact Center at +31 20 532 9844 to cancel the existing order and place a new one with the correct boutique.

You have fourteen (14) days from the date your order arrives at the boutique to collect it. If the order is not collected within this period, it will be treated as a return and a full refund will be issued. If you need assistance, please contact our Gallet Contact Center at +31 20 532 9844 to discuss your options.

Your Gallet watch or chronograph is warranted against any manufacturing defect in accordance with these terms and conditions and the International Warranty section of the General Conditions of Sale from the date of purchase of the watch.

The warranty covers manufacturing defects but does not cover damage caused by improper use, accidents, or normal wear and tear. For more details, please go to the Warranty page.

Watches not equipped with a Breitling manufacture mechanical movement are covered by the Gallet International Warranty for a period of two years from the date of purchase of the watch.

Watches equipped with a Breitling Manufacture mechanical movement are covered by the Breitling International Warranty for a period of 5 years from the date of purchase of the watch.

The international warranty is activated automatically upon purchase in-store, or upon shipment for online orders.

For Gallet watches, the warranty cannot be extended.

Check the reference engraved on the caseback of your watch.

If the second letter is a G and the following two digits are 09, your watch is equipped with a Breitling manufacture movement.

When you purchase a new Gallet watch through the official Gallet Online Boutique, your electronic warranty will display "Gallet Online Boutique" as the retailer.

The serial number is an identification number that allows you to identify your watch. This number is unique for each Gallet watch. You can find it on the documents handed to you with the watch at purchase, like the International Warranty certificate, or on the case-back of your watch.

A reference number uniquely identifies each watch model, including its design, movement, and features.

You can find the reference number on the documents provided at the time of purchase, such as the International Warranty certificate, or engraved on the case-back of your watch.

A chronograph is a watch with stopwatch functions, enabling the measurement of the duration of an event, using a specific hand or display that can be started, stopped and returned to zero.

A chronometer is a watch that has obtained a certification by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC). To achieve this certification, the movement of the watch must successfully pass specific precision tests in different positions and at different temperatures, over a 15-day period. The standards set by the COSC allow a maximum average deviation of : -4 to +6 seconds per day for mechanical watches.

Selected Gallet watch movements are certified by the Swiss Official Chronometer Testing Institute (COSC), an independent body that verifies timekeeping performance under controlled conditions. Certification is awarded after a 15-day testing programme covering different positions and temperatures.

COSC standards allow an average daily rate variation of -4 to +6 seconds for mechanical movements.

Across the collection, every Gallet timepiece is developed with a strong commitment to precision, reliability, and long-term performance.

The water resistance of your Gallet depends on the construction of its case. However your watch needs to be regularly serviced in order to keep its original level of water resistance: this is due to the fact that the gaskets sealing the watch-case naturally dry out over time, and therefore need to be replaced. Consequently your watch should undergo a water resistance test every year and a maintenance service every 2 years.

The degree of water resistance of your Gallet is described either in meters, or in bars (1 bar~10 m = approx. 33 ft). Note: these figures reflect a technical norm and do not represent the exact depth the watch can be immersed at, while being worn. “Water resistant up to X meters” means the watch can be exposed to the pressure that it would have to sustain, if it was placed at X meters depth in a completely static environment and position. However, the wearer’s movements (diving, jumping, swimming, etc…) as well as the force of the water (shower jets, river currents, etc…) can considerably increase the pressure on your watch.

For more details on the level of water resistance you can expect of your watch, please go to the Information on Water Resistance page.

To authenticate your Gallet watch, it must be sent to one of our Gallet Main Centers. Begin by sending your watch to any Gallet service center or by bringing it into a Breitling Boutique, requesting a Certificate of Authenticity, and your watch will be passed on accordingly. Fees and return times will vary.

An authentication includes the analysis of the watch and the delivery of a Certificate of Authenticity. If non-compliant parts need to be exchanged to return the watch to its original condition, these will be invoiced separately. Gallet service centers and boutiques do not assess the value of your timepiece.

You are welcome to send your watch directly to one of our service centers or to drop it off at any authorized Gallet retailer. All boutiques, authorized retailers and service centers are listed on the Stores page.

In countries, where this service is available:

You can register a service request on our Service Platform under:

Our Services > My watch needs a service > Services

You can find a list of Gallet's service prices under Service Prices.

If you have registered a service request, please contact us on +31 20 532 9844 or via email at [email protected] to check its status.

You also may directly contact the authorized service center where you dropped off your watch for service for more information.

A maintenance service is recommended every 2 years and includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning the case and metal bracelet.

A complete service is recommended every 4 to 6 years and includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet.

*Excludes models with black carbon surface treatments.

In addition to a maintenance service every two years and a complete service every four to six years, we recommend regular water-resistance tests.

The appropriate testing frequency depends on how the watch is worn. If the watch is frequently exposed to water, a test should be performed approximately once a year—ideally before any occasion involving immersion, such as a holiday.

You will find further details on the maintenance of your watch on Our Services.

For more details on water resistance, please go to the Information on Water Resistance page.

View the step by step process here: How to change your Gallet strap. Our straps are easy to change, however should you need more assistance, please visit one of our retailers nearby.

Our Gallet Contact Center is happy to assist you with any question you might have regarding your Gallet at +31 20 532 9844 or [email protected]. If you wish to visit our authorized Boutiques and retailers, please find your local store on our Stores page.